SHIPPING POLICY
Ground orders are usually shipped within 24 hours of order placement. All express services will be shipped same day if the order was placed by 2:00pm CST. Orders placed after 2:00pm CST Friday through Sunday will be entered the following Monday with same ground and express rules in place.
The day after your item has shipped is day one of the shipment. Days are referred to as business days. Saturday and Sunday are not business days. Federal Holidays are not business days.
An order shipped next day air on Friday will be received on Monday. An order shipped 2nd day air on Friday will be received on Tuesday.
Lone Wolf Trailers does not ship to P.O. Boxes or APO addresses. We require a physical address for shipping purposes.
ORDER CANCELLATION
If you wish to cancel your order please notify Lone Wolf Trailer by 2:00pm CST the same day as your order or 9:00 am CST the next business day if the order was placed after 2:00 pm CST. Order cancellations must be made by telephone. The customer will be responsible for shipping charges to and from the shipping address if cancelled beyond this time frame.
DAMAGED MERCHANDISE
If any item is shipped incorrectly or has incurred damage please contact Lone Wolf Trailers immediately and Lone Wolf Trailers will correct the problem.
Lone Wolf Trailers is not responsible for any lost time or costs due to a mis-delivery, mis-shipment, or damaged product.
MERCHANDISE RETURNS
No returns are allowed after 30 days, no exceptions. Returns are subject to a 15% restocking fee.
To receive credit on a return requires a Return Authorization Number (RMA) which is obtained by calling Lone Wolf Trailers (256-784-5535 or 877-413-9558) during normal operating hours (7:00 am to 4:30 pm CST Monday-Friday and until noon on Saturday). The customer is responsible for all shipping costs on a returned item. Items that have been installed or damaged cannot be returned.
Your RMA number must accompany your return. Send a copy of your original invoice with all returned items.
Ship the returned material, properly packaged, and FREIGHT PREPAID to:
Lone Wolf trailer Company
96 Buster Road
Falkville, AL 35622
